Privacy Policy

Information we collect

We collect information you provide directly to us — such as your name, email address, phone number, delivery address, and payment details — when you create an account, place an order, or contact our support team.

We also automatically collect certain technical information, like your device type, browser, and how you interact with our website, to help us improve your shopping experience.

How we use your information

• Process and deliver your orders, and keep you updated on their status.
• Provide customer support and respond to your enquiries.
• Personalise your experience and recommend relevant products.
• Send you offers and updates, where you have chosen to receive them.
• Protect against fraud and keep our platform secure.

Sharing your information

We do not sell your personal information. We share it only with trusted partners who help us operate our business — such as delivery couriers and payment processors — and only to the extent needed to provide our services.

We may also disclose information where required by law or to protect the rights and safety of RC JOY and our customers.

Data security

We use appropriate technical and organisational measures to protect your information from unauthorised access, loss, or misuse. While no system is completely secure, we work hard to safeguard your data.

Your choices and rights

You can review and update your account information at any time. You may also unsubscribe from marketing messages, or request access to or deletion of your personal data by contacting us.

Cookies

We use cookies and similar technologies to keep you signed in, remember your preferences, and understand how our site is used. You can manage cookies through your browser settings.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date above. We encourage you to review this page periodically.